Help and FAQs
Find answers about the candles and the TALMA experience. For any other questions, use our contact form.
Should I choose the candle for my sign?
Your sign is a starting point. You can also choose a candle for its color or scent. Each sign belongs to one of the four elements of the collection.
When can I order?
The collection will be available from October 21, 2026. This site presents the House, its candles, and its application. Orders are not yet open.
How does the NFC chip work?
Bring the top of a compatible phone close to the candle's seal. On iPhone, a notification will appear: tap it to open the link. It is not necessary to light the candle. Keep the phone on the side of the glass, away from the flame.
Which phone do I need?
Background reading of the chip requires an iPhone XS or newer. On Android, the phone must be equipped with NFC, and this function must be enabled. The operation of the application will be clarified upon its public distribution.
Is the application already available?
Its public distribution will accompany the launch of TALMA. There is no download link on this site yet. If you are participating in the app trials, use the test channel you were provided.
Is the candle refillable?
Yes, TALMA candles are designed to be refilled while keeping the glass. The chip remains under the label.
Can I give a candle as a gift?
Yes. Choose the person's sign, or a color or scent they will like. The link to the application is intended for the person who receives the candle.
How do I request the deletion of my data?
Use our contact form specifying your request. You will find information about your rights in our privacy policy.